o dio:@sddlZddlZddlZddlZddlZddlmZddlZddlZddl m Z ej ej de eZdZdZdZdZd Zd Zd Zd Zd ZdZdZddZddZddZddZddZd"ddZ ddZ!d"ddZ"d d!Z#dS)#N)MIMEText)get_db_connection)levelAKIAUWPMKLMSD556YYR5(yOku358ASGrJPRdTWYfyKnUAVH6QN1qlR2fQO7KDz eu-north-1zamazon.nova-lite-v1:0z7https://rengage.mcube.com/api/wpbox/sendtemplatemessage0DGw6K3278c1e4y9aF0veYYt5uC90tk7wEVHDJk4G9270b2c2z"email-smtp.us-east-1.amazonaws.comiznoreply@mcubemail.comAKIAUJVLLICOLBGNBZHVz,BNy8uBvRElGITJRVc/s6HWi9YEyj0v2DK1dhdQABKRkZcCstjdtttdS)zInitialize AWS Bedrock clientzbedrock-runtime) region_nameaws_access_key_idaws_secret_access_key)boto3client AWS_REGIONAWS_ACCESS_KEY_IDAWS_SECRET_ACCESS_KEYrr:/home/aiteam/pcaa-dev/post call analysis/message_helper.pyget_bedrock_client/s rc Csz[t}|jttdddigdddd|digdgddd d d }t|d }|d dddd}t d|tj }|rO| d }nd}t d||WStyx}zt dt|WYd}~dSd}~ww)z1Detect intent from call summary using AWS Bedrockusertextz]You are an intent detection system. From the following call summary, extract the main intent.)rolecontentzCall Summary: z} Give the intent as one of these categories: [Product Inquiry, Complaint, Support Request, Billing, Brochure Request, Other]r) temperature maxTokens)messagesinferenceConfig)modelIdbodyroutputmessagerzlProduct Inquiry|Complaint|Support Request|Billing|Brochure Request|General Inquiry|Pricing|Schedule_FollowupotherzDetected Intent: zError detecting intent: N)r invoke_modelMODEL_IDjsondumpsloadsreadstripresearch IGNORECASEgrouplowerloggerinfo Exceptionerrorstr) summary_textr responseresultintent_detected_rawmatchintent_detectederrr detect_intent8sD r:cCsDtd|}td|}|r|dnd}|r|dnd}||fS)z)Extract email and phone from summary textz[\w\.-]+@[\w\.-]+z\+?\d[\d -]{8,}\drN)r)r*r,)r3 email_match phone_match emp_email emp_phonerrrextract_contact_infoes  r?cCsZ|sdSgd}|}||vrdStd|sdStdd|}t|dkr+dSdS)z?Check if phone number is valid (not 'Not available' or similar)F z not availablez not foundzn/ananone unavailablemissingunknownz not providedz\dz\DT)r-r(r)r*sublen)phonenot_available_patterns phone_lower digits_onlyrrris_valid_phoneos   rNcCs@|sdSgd}|}||vrdSd}t||sdSdS)z8Check if email is valid (not 'Not available' or similar)Fr@z0^[a-zA-Z0-9._%+-]+@[a-zA-Z0-9.-]+\.[a-zA-Z]{2,}$T)r-r(r)r7)emailrK email_lower email_patternrrris_valid_emails  rRc Cs|}|r d|dnd}d|ddd|ddd |d dd |d dd |ddd|ddd|ddd|ddd}||d|dd}|d|dfS)z/Generate email subject and body based on intentzDear ,zDear Customer,z$Thank You for Your Interest in MCUBEz Thank you for reaching out to us regarding our products. We value your interest and our team will share detailed information with you soon. Best Regards, MCUBE Team)subjectrzWe Acknowledge Your Concernz We're sorry to hear about the issue you faced. Please be assured that our support team is reviewing your concern and will provide an update shortly. Sincerely, MCUBE SupportzSupport Request Acknowledgedz We have received your request for support. Our technical team will reach out shortly to assist you. Regards, MCUBE SupportzBilling Assistancez Thank you for contacting us about billing. Our accounts team will get in touch with you soon with the required details. Best Regards, MCUBE Billing TeamzYour Requested Brochurez Thank you for requesting our brochure. Please find attached our latest brochure with detailed information about our services. Regards, MCUBE TeamzWe Received Your Inquiryz Thank you for reaching out to us. Our team has received your inquiry and will respond with the required information shortly. Best Regards, MCUBE TeamzPricing Information Requestz We have received your request regarding pricing details. Our sales team will provide you with the relevant information shortly. Best Regards, MCUBE Sales TeamzFollow-Up Scheduledz We have scheduled a follow-up call/meeting as per your request. Our representative will reach out to you on the agreed date and time. Best Regards, MCUBE Team)product inquiry complaintzsupport requestbillingzbrochure requestzgeneral inquirypricingschedule_followupzThank You for Contacting MCUBEz Thank you for connecting with us. Our team has received your request and will get in touch with you shortly. Best Regards, MCUBE TeamrTr)r-get)intentsummary customer_namegreeting templatestemplaterrrgenerate_email_bodys@       \ rac Cszytd|d|dddd}||d}td|||dd d d igd }d dtd}tdttd|tjt||dd}td|jtd|j|jdkrntd|WdSt d|jWdStj j yt d|YdStj j y}zt dt |WYd}~dSd}~wty}zt dt |WYd}~dSd}~ww) z%Send WhatsApp message based on intentzStarting WhatsApp send to z with intent: voice_camplaint voice_queryintent_general_template)rVrUr!zUsing template: en_US91typer)rJ template_nametemplate_language country_code componentszapplication/jsonzBearer )z Content-Type AuthorizationzSending WhatsApp request to: z Payload: )r$headerstimeoutzWhatsApp API response status: zWhatsApp API response: u✅ WhatsApp sent to zWhatsApp sent successfullyu❌ WhatsApp failed: zWhatsApp send failedu❌ WhatsApp API timeout for zWhatsApp send timeoutu ❌ WhatsApp API request error: Nu❌ Error sending WhatsApp: )r.r/rZWHATSAPP_API_TOKENWHATSAPP_API_URLrequestspost status_coderr1 exceptionsTimeoutRequestExceptionr2r0)rJr[r_rhpayloadrnr4r9rrrsend_whatsapp_messagesR   rzc Cszr]customer_detailsr9 valid_phone valid_emailremarksr8rrr send_message^sp            r)N)$r r$pymysqlr)remail.mime.textrrslogging db_configr basicConfigINFO getLogger__name__r.rrrr#rrrqrrr~rrrr:r?rNrRrarzrrrrrrs>    -  q 9